So yesterday my fiancée texts me asking if we can order pizza for dinner. I'm not keen on the idea at first, but she says she was unable to get lunch because she had to pop into the bank. I can't let her go without eating anything all day, so I say okay then. She makes the order on the app, which crashes halfway through, and she has to start again. An hour goes by and there's no sign of the food, and we're growing impatient. I give the pizza place a call and they tell me it'll be there in five minutes. It takes nearly another twenty minutes to arrive, so almost an hour and a half now, and it goes cold within a few minutes. I did complain to the driver about it taking so long, but he did apologize for it. I mean they clearly never got onto making our order right away, so when I rang they just rushed it out, and therefore it was just warm when it came. I can't hold the driver entirely responsible for what happened. Neither of us were satisfied with the service, so they got an awful review. They sent an email apologising and gave us £10 off our next order which can work with any of their offers. What aggravated me even more (not that it was her fault) was that when she first tried placing the order on the app she put in the offer code, but because the app crashed she had to start again, and she just forgot that the code wasn't on there. Which means we paid the full price (£26.25) for pizza that took ages to come and wasn't even hot anyway.