The people who use word "entitled" to describe fans, should (and excuse my language) go and **** themself.
There are many people who have made art, animations, music videos etc on DMC.
These people are advertising DMC by doing so. But most of all people are expressing their passion for what they are fan of.
This is obviously not happening for just DMC, any games fan are creating art: music, digital, traditional etc.
And the people who are in a position in gaming industry who use the word "entitled" to describe fans are just idiots.
You shouldn´t let fans decide what you create. For example if your going to make a new IP after you made a successful triology, you should think "Hey i am making something new, i should think of what i want to create
".
But if your making a sequal to a game, from a gameplay perspective it is your loyal fans that will help you shape a better product. And you listening to them will give you the fans respect, and people will be less likely to pirate your games as result. But the main reason you should listen to fans is that they are supporting the game you made.