Paypal pretty much sucks.
Two people got hacked this week and transferred $500 to me with it, then Paypal holds the payment as you'd expect if the other person reported it, and then I'm meant to go give input on the 'case'... when the only options for 'input' are reimburse. Reimburse what? There's nothing in here and I'm not pressin' nuthin' that means $500 worth is going to be refunded when no money ever entered my account in the first place.
Get it together, Paypal, eBay, Shin-Ra, whatever.