No. I admit to it being a reply to a post about the topic. And also a fact. Go out and work for a company that deals with the public and tell me that you are not required to uphold a public image.
NT is neither the first nor the last company to respond to people who hate them. You're basically saying they have to take everyone's insults due to the fact that they have to hold up public image. They can do whatever they want, especially after the public struck first.
No. I never said that ever. I said the onus is on companies to gain customers' trust and uphold an expected professional standard that customers are not expected to because they are customers, not professionals.
Gain the customers' trust? They've made an above average game, and that's all they're obligated to do. The customer can play it for themselves, or leave it be. Insults are never called for.
And I never claimed any of that so you are obviously having a different discussion in your head to the one I'm having on this board.
Another back-handed insult made to say that I'm delusional. And once again, you will deny making that insult, because you just can't admit your actions.