Not gonna lie, this is very true. A Japanese game is basically acquired taste, not everyone likes the Japanese archetypes and out of the ones that don't like 'em too few of them even tolerate them. Japanese games are fun but the stories and characters just don't appeal to to your general gringo. Most of the American nerds that live in the US, according to my black and white American nerd friends, don't want any of that, they want the comic book style stuff and anime/manga/Japanese style is just plain weird and alien and downright nonsensical.
In Mexico Japanese media has been around since before I was born and it was popular then, too. There has been an audience there for a long time but I find it that we are catered to, in video games, so little that most of us have to learn English if we want to enjoy video games (which in principle isn't so bad but imagine what would happen to the gaming market if you told American kids, teenagers and adults that if they wanted to play games they'd have to learn another language, but yeah, you can say that to the rest of us, right?). Two of the most popular Japanese imports in Mexico, Dragon Ball and Saint Seiya, both have a whole bunch of video games but out of all of them there are maybe two of each, at the most, that have actually been dubbed to Latin Spanish. We had to go on a crusade to get Xenoverse a Mexican dubbing and we didn't even get it, all we got was a promise that the next video game would ... I don't really believe that either, anyway, by the way...
My point is that not all of the west is resistant to Japanese sensibilities; a lot of countries in Europe and Latin America have a lot of love for them, but sometimes it feels like Japan only cares about the US when they talk about 'the west' and it certainly leaves some of us feeling a bit unloved. I know it's a big world and you can't dub/appeal/market to absolutely everyone but France and the US are not the only people that like Japanese media either (The reason is because most of my Japanese games have French and English on the back of the box, on the manuals, and for language support).