Nobody asked him to kowtow, it's just common sense to say something along the lines of "I understand why people might be upset, and I take their criticism on board. I want every fan of Devil May Cry to be as happy as I am with the project, because it's thanks to them that the series became the sensation just as much as the designers whose shoes I'm trying to fill. I want you to be happy because, in the end, I'm one of you."
Not "I don't care.", because it's such a vague rebuttal that it implies he is apathetic to his entire install base. Imagine if a politician said that about his constituents; he'd never live it down.