Yall read the title, and I mean for angry customers. Now before you say that they'll lose money if they don't please customers, I understand, I'm asking if you AGREE with the slogan. And as for me, HELL no I don't. Pleasing angry customers is like pleasing the KKK. I personally think the whole customer service industry is messed up, whether it involves food or entertainment(like game companies).
I used to work at a hotel at front desk for a few years(last year I got out of there cuz I found a shipping job at Amazon). There would be customers there who'll insult the workers and cuss us out just because some little thing is wrong, and there were times where I wanted to put them in their place, but thank god I didn't do that. One time, a co-worker of mine got fired for yelling at the customer back and a customer cussed and spit at her. I don't blame her for yelling at the customer back, cuz I understand that enough's enough. I felt really bad for her, cuz she was a good worker. That had me despise the industry, cuz customers like that think it's okay to walk all over the workers who are courteous. There's NO WAY I can emphasize with those kind of people.
Now other stuff like game companies, I'll say this right now, I WON'T lose respect for them if they decide to put their angry customers in their place if the customers decide to be disrespectful, cuz they've worked so damn hard to please customers like us. I still like Mr. T(and yall know who) after he said that he doesn't care regarding to the criticism(though I'll admit, he was a bit too cocky). Guys like EventStatus(or as some including myself would call him, ComPlain Event) think they can just disrespect game companies for making mistakes.
Like, here's the thing, it's okay to point out flaws, but don't be an @$$hole while doing it. That's why I don't yell at the workers, cuz I know how they feel, I've been there! I just politely tell them what's wrong, and then they'll fix it. It's when the workers have an attitude with me for no reason, that's when it becomes a problem.
I used to work at a hotel at front desk for a few years(last year I got out of there cuz I found a shipping job at Amazon). There would be customers there who'll insult the workers and cuss us out just because some little thing is wrong, and there were times where I wanted to put them in their place, but thank god I didn't do that. One time, a co-worker of mine got fired for yelling at the customer back and a customer cussed and spit at her. I don't blame her for yelling at the customer back, cuz I understand that enough's enough. I felt really bad for her, cuz she was a good worker. That had me despise the industry, cuz customers like that think it's okay to walk all over the workers who are courteous. There's NO WAY I can emphasize with those kind of people.
Now other stuff like game companies, I'll say this right now, I WON'T lose respect for them if they decide to put their angry customers in their place if the customers decide to be disrespectful, cuz they've worked so damn hard to please customers like us. I still like Mr. T(and yall know who) after he said that he doesn't care regarding to the criticism(though I'll admit, he was a bit too cocky). Guys like EventStatus(or as some including myself would call him, ComPlain Event) think they can just disrespect game companies for making mistakes.
Like, here's the thing, it's okay to point out flaws, but don't be an @$$hole while doing it. That's why I don't yell at the workers, cuz I know how they feel, I've been there! I just politely tell them what's wrong, and then they'll fix it. It's when the workers have an attitude with me for no reason, that's when it becomes a problem.
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