yes i think they should,now that doesn't mean they should take every thing.
yes they should stay focused on there main concept, but when thousands of fans point something out, u probably should take a look at it because they are human after all and they make mistakes.
Good point.
In essence this is what Sega did in order to please their fanbase.
Any Sonic fan has surely heard of the "Sonic Cycle" at one point.
It was a cycle of games that where not received well among fans.
The problem was the fact that Sega kept adding lame gimmicks to Sonic games and also the fact that Sonic simply had lost its core essence of speed.
Like for instance Sonic unleashed which had sonic turning into a werehog and Sonic The black knight which had Sonic using a freaken sword.
The fans really did not like the Sonic games and alot of negative backlash came from it.
Enough to the point where sega had to set back and ask the fans what exactly do they want?
And what can they do inorder to please the fanbase.
They listened, and afterwards we got Sonic Colors which was the most well received Sonic game in a long time financially and review wise.
Now we are getting Sonic Generations which is aimed to please old and new fans alike and the entire fanbase it pretty much pleased.
My point is that I believe that NT should try to listen to some of the "constructive" negative feedback and see how they can improve.
That does not mean that they have to give up what they are trying to do.
But they should atleast hear some of the fans concerns out.